ProcoLink - AIRES
AI-First Call Center Solution
The first AI-driven tech support solution designed to revolutionize customer support. By combining AI with seamless integration across multiple CRM platforms, AIRES delivers an unparalleled customer experience.
What is AIRES?
AIRES is the first AI-driven tech support solution designed to revolutionize customer support. By combining AI with seamless integration across multiple CRM platforms, AIRES delivers an unparalleled customer experience. Whether it's reducing costs, improving efficiency or improving customer satisfaction, AIRES is built to meet the demands of modern businesses.
Imagine having a 24/7 tech support agent that not only resolves your issues but also manages your support tickets—retrieving, creating, and updating them—all while you focus on what matters most to your business.
Why AIRES is Different
Natural Singaporean Voice
AI that sounds so local and realistic, you forget it's AI. Designed specifically for the Singapore market with authentic voice patterns.
Cost Reduction
Average cost per VoIP call ranges from $0.05 to $1. Much more cost-efficient than human equivalents while maintaining quality support.
Ticketing Integration
Our AI Agent instantly records every detail, converts conversations into readable support tickets, and efficiently retrieves them when needed.
- Instant recording of call details
- Human-readable ticket conversion
- Efficient ticket retrieval system
Multi-Platform Call Transfer
Seamless integration allows conversations to continue across Voice, WhatsApp, and Email without losing context or customer history.
Meet the Founding Team
ProcoLink was founded by Siew Wei Heng and Jet Palmero, who invited me to join them as part of the founding AI software engineering team.
Together with Siew Wei Heng, Anson Oh, and Lee Guan Feng, we developed AIRES—an AI-First Call Center Solution designed to transform the future of tech support.
As a team, we iterate on design prototypes, plan software architecture, and code to bring AIRES to life. Our collaborative efforts and shared vision have enabled us to create a product that not only addresses the needs of modern businesses but also sets a new standard for AI-driven customer service.
Partnership with Computer Guys
We partnered with Computer Guys, a tech support company, and visited their office in Kuala Lumpur, Malaysia.
This partnership allowed us to understand their tech support workflow firsthand, which helped us refine and enhance AIRES to meet real-world demands.
From Client to Employer
After seeing the impact of AIRES, Computer Guys hired me as an AI Software Engineer—a testament to the value we delivered.
Recognition & Achievements
Presented to Singapore's Ministry of Education
AIRES was demonstrated to Singapore's Ministry of Education (MOE), showcasing the platform's potential to transform tech support operations in educational institutions across Singapore.
Live Demo Testing
MOE officials experienced AIRES firsthand, testing the AI-powered call center solution in real-time and validating its potential for educational institutions.
Featured by Nanyang Polytechnic
ProcoLink and AIRES were featured by NYP's School of Information Technology for outstanding innovation in AI-driven customer support solutions, showcasing our entrepreneurial journey from ideation to commercialization.
Government Exposure
Demonstrated AIRES capabilities to Singapore's Ministry of Education officials
Industry Recognition
Featured by NYP's School of Information Technology for outstanding entrepreneurial achievement and innovation
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